Refund policy

At PawFlowz, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

RETURNS
We accept returns within 30 days of delivery. To initiate a return, please contact us at shoppawflow@gmail.com with your order number, reason for return, and photo evidence of the item's condition. We will respond within 1-2 business days with next steps.

For damaged, defective, or incorrect items, we will arrange a replacement or full refund at no cost to you — no need to return the item.

For all other returns (e.g. change of mind), we will issue a partial refund and you may keep the item, as we're unable to accept physical returns at this time.

REFUNDS
Once your return request is approved, your refund will be processed to your original payment method within 5-10 business days. Please note that original shipping costs are non-refundable.

DAMAGED OR DEFECTIVE ITEMS
If you received a damaged or defective item, please contact us immediately at shoppawflow@gmail.com with a photo of the damage. We will arrange a replacement or full refund at no cost to you — no need to return the item.

EXCHANGES
If you would like to exchange your item for a different product, please contact us and we will do our best to accommodate your request.

NON-RETURNABLE ITEMS
For hygiene reasons, items that have been used on pets cannot be returned unless they are defective or damaged upon arrival.

If you have any questions about our return policy, please contact us at shoppawflow@gmail.com or call us at +1 (914) 416-7681.